Branch Operations Lead - Creve Coeur Branch - St Louis, MO

JPMorganChase • St Louis, MO

2d • Onsite

About The Position

At Chase, the Branch Operations Lead helps create memorable experiences for clients and employees by building lasting relationships, exceeding expectations, and embracing diversity and inclusion. Working closely with the Branch Manager, branch employees, and a team of experts, the Lead helps ensure client financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements.

The role combines client service with leadership of branch operations. The Lead assists clients with transactions, introduces them to self-service banking options, and builds relationships. They review branch operations and keep the team informed about policies and procedures, helping the branch meet control expectations. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel is required as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability and interest in educating branch team members and partners about relevant information.
• Strong client engagement and relationship-building skills, including educating clients and referring them to experts when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, demonstrate care during interactions, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and work with the team to support specialized financial needs and build lasting relationships.
• Explain self-service banking options to help clients access their accounts at any time.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED