Branch Operations Lead - Creve Coeur Branch - St Louis, MO

JPMorgan Chase & Co. • Creve Coeur, MO

3d • Onsite

About The Position

As a Branch Operations Lead at a Chase Branch, you will work closely with the Branch Manager, branch employees, and other experts to support branch operations and ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role includes helping clients with transactions, introducing self-service banking options, and building lasting client relationships.

You will help review branch operations and keep the team informed about current policies and procedures. You will lead operational activities, support loss control, compliance, and audits, and help ensure the branch meets control expectations. You must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks effectively.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and interest in educating branch team members and partners about relevant information.
• Ability to build client connections, educate clients, and refer them to experts when needed.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement as a Branch Operations Lead.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and deliver an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while adhering to bank policies and procedures.
• Introduce clients to branch employees and work with the team to provide seamless service and support specialized financial needs.
• Explain self-service options that allow clients to access their accounts at any time.
• Work with the Branch Manager to support branch operations, loss control, compliance, audits, and secure branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED