Branch Operations Lead - Sharon Greens - Cumming , GA

JPMorgan Chase & Co. • Cumming, GA

5d • Onsite

About The Position

The Branch Operations Lead works at a Chase branch, collaborating closely with the Branch Manager, branch employees, and subject-matter experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service with operational leadership, helping clients use convenient self-service banking options and building trusted relationships.

The lead supports day-to-day branch operations, manages cash devices such as the cash vault and ATM, resolves client issues, and helps maintain high standards for loss control, compliance, and audits. The role also keeps branch colleagues informed about policies and procedures and helps create a welcoming, effective client experience. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and teamwork.
• Ability to educate branch colleagues and partners.
• Ability to build client relationships, educate clients, and refer them to specialists when appropriate.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and work with colleagues to address specialized financial needs.
• Explain self-service banking options to help clients access their accounts at any time.
• Support branch operations with the Branch Manager, including loss control, compliance, and audits.
• Educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED