Branch Operations Lead - Arthur Godfrey - Miami Beach, FL

JPMorgan Chase & Co. • Miami Beach, FL

1d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and subject matter experts to support branch operations and provide clients with accurate, careful service that complies with bank policies, procedures, and regulatory requirements. The role combines assisting clients with transactions, introducing self-service banking options, building client relationships, and reviewing operations while keeping the branch team informed about current policies and procedures. You will help the branch meet control expectations and maintain a welcoming environment.

The position requires successful completion of the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings. The role is based at the Arthur Godfrey branch in Miami Beach, Florida.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail and organizational skills to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and interest in educating branch team members and partners.
• Ability to build client connections, educate clients, and refer them to experts when needed.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue and facilitating smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Connect clients with branch employees and experts for seamless service and specialized financial needs.
• Introduce clients to self-service options for accessing their accounts.
• Work with the Branch Manager to maintain loss control, compliance, audit standards, and smooth, secure branch operations.
• Review branch operations and keep the branch team informed about current policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED