Branch Operations Lead - Northeast Miami Market - Miami, FL

JPMorgan Chase & Co. • Surfside, FL

4d • Onsite

About The Position

At Chase, the Branch Operations Lead works at the heart of branch operations in close collaboration with the Branch Manager, branch employees, and other specialists. The role ensures clients’ financial transactions are handled accurately and carefully while following bank policies, procedures, and regulatory requirements. The lead helps create a welcoming branch experience, supports clients with transactions, introduces self-service banking options, and builds lasting client relationships.

The position also involves reviewing branch operations and keeping the branch team informed about current policies and procedures. The Branch Operations Lead supports control expectations and helps ensure the branch operates smoothly and securely. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability and interest in educating branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to specialists when appropriate.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely, identify client needs, and check clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and collaborate to support specialized financial needs and seamless service.
• Educate clients about self-service banking options.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED