Branch Operations Lead - North Palm Beach Market - West Palm Beach, FL

JPMorgan Chase & Co. • West Palm Beach, FL

1d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and teams of experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with policies, procedures, and regulatory requirements. You help create a welcoming client experience, assist with transactions, introduce clients to self-service banking options, and build lasting relationships. You also review branch operations and keep the team informed about current policies and procedures, helping the branch meet control expectations.

The role includes leading branch operations and managing cash devices such as the cash vault and ATM. You collaborate with the Branch Manager on loss control, compliance, audits, and the overall secure and smooth operation of the branch. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Ability to educate branch team members and partners about relevant information.
• Ability to build client relationships, educate clients, and refer them to specialists when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage the waiting queue to support smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and collaborate to support specialized financial needs and lasting relationships.
• Explain self-service options to help clients access their accounts at any time.
• Work with the Branch Manager to maintain high standards for loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED