Branch Operations Lead - Clemson Tiger Blvd Branch - Clemson, SC

JPMorgan Chase & Co. • Clemson, SC

11h • Onsite

About The Position

The Branch Operations Lead works at a Chase branch alongside the Branch Manager, branch employees, and other experts to provide a welcoming client experience and ensure financial transactions are handled accurately and in accordance with bank policies, procedures, and regulatory requirements. The role includes assisting clients with transactions, introducing self-service banking options, building trusted relationships, and helping clients connect with specialists when needed.

The Lead oversees day-to-day branch operations, including cash devices such as the cash vault and ATM, and supports loss control, compliance, and audit standards. They review branch operations, communicate policy and procedure updates to the team, and help the branch meet or exceed operational control expectations. Completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Demonstrate attention to detail, organization, and the ability to manage multiple tasks.
• Demonstrate leadership and operational proficiency, ensuring transaction accuracy in a collaborative team environment.
• Educate branch team members and partners and keep them informed.
• Build client relationships, educate clients, and refer them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage the waiting queue to support smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and coordinate assistance for specialized financial needs.
• Explain self-service banking options to clients.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED