Branch Operations Lead - Charleston Market - Charleston, SC

JPMorgan Chase & Co. • James Island, SC

5d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and other experts to ensure client financial transactions are handled accurately and carefully, in compliance with policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce them to self-service banking options, build lasting relationships, and review branch operations while keeping the team informed about current policies and procedures. Your leadership will help the branch meet control expectations and provide a welcoming client experience.

The role includes supporting branch operations, managing cash devices, resolving client issues, helping maintain compliance and audit standards, and working with the Branch Manager to ensure the branch operates smoothly and securely. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability and interest in educating the branch team and partners.
• Ability to build client relationships, educate clients, and refer them to specialized experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in and waiting-queue flow.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and coordinate service for specialized financial needs.
• Explain self-service banking options to help clients access their accounts at any time.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED