Associate Relationship Banker - Charleston Market - Charleston, SC
About The Position
As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their needs. You assist walk-in and scheduled clients in person and over the phone, build lasting relationships, and recommend products and services tailored to their financial needs. You also educate clients about Chase's digital and self-service tools and connect them with specialists when needed. The role requires following banking policies, procedures, and regulatory requirements, and working branch hours that include weekends and some evenings. This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMC's review of relevant background and financial information and continued compliance with applicable requirements. The position also requires NMLS registration under the SAFE Act, including registration or updating an existing registration after starting, and timely completion of annual renewal and required updates.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to meet risk and compliance obligations and complete required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Compliance with Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
Nice To Haves
- 1+ year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
- Communicate clearly and politely in a consultative manner, asking questions and listening to understand clients' needs.
- Assist walk-in and scheduled clients in person and over the phone to build relationships, understand financial needs, and tailor product and service recommendations.
- Educate and connect clients to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn banking products, services, and procedures quickly and accurately to consult with clients and connect them with team experts for specialized needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- Operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
