Branch Operations Lead - North Tarrant Market - Fort Worth, TX.

JPMorgan Chase & Co. • Fort Worth, TX

21h • Onsite

About The Position

The Branch Operations Lead works in a Chase branch and partners closely with the Branch Manager, branch employees, and subject-matter experts to ensure accurate, careful handling of client transactions in accordance with bank policies, procedures, and regulatory requirements. The role helps create a welcoming branch experience, assists clients with transactions, introduces convenient self-service banking options, and builds lasting client relationships. It also involves reviewing branch operations, keeping the team informed about policies and procedures, and supporting the branch in meeting control expectations. Candidates must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organization, with the ability to manage multiple tasks.
• Leadership and operational skills, with a focus on transaction accuracy and collaborative teamwork.
• Ability and interest in educating branch employees and partners.
• Strong client-engagement skills, including educating clients and referring them to experts when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate politely and clearly to understand and address client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and work with the team to provide seamless service and support specialized financial needs.
• Explain self-service options that let clients access their accounts at any time.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about current policies and procedures.

Benefits

• Competitive total rewards package, with base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED