Branch Operations Lead - Indiana North Market - Fort Wayne, IN

JPMorgan Chase & Co. • Fort Wayne, IN

19h • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and specialists to ensure clients’ financial transactions are handled accurately and with care while following policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce self-service banking options, and build lasting client relationships. You will also review branch operations and keep the team informed about current policies and procedures, helping the branch meet control expectations and provide a welcoming client experience.

The role includes completing Chase’s Branch Operations Lead Training Program before placement and traveling as required for in-person training and meetings. The position is in the Indiana North Market, in Fort Wayne, Indiana.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and willingness to educate branch team members and partners.
• Ability to build client connections, educate clients, and refer them to specialists as needed.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to support specialized financial needs and lasting relationships.
• Share self-service banking options to simplify clients’ access to their accounts.
• Work with the Branch Manager to support branch operations, loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Benefits and programs are subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED