Branch Operations Lead - Chaska Branch - Chaska, MN

JPMorganChase • Chaska, MN

3d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to ensure clients’ financial transactions are handled accurately and with care while following bank policies, procedures, and regulatory requirements. You help create a welcoming branch environment, build lasting client relationships, and introduce clients to self-service banking options.

The role includes leading branch operations and managing cash devices, such as the cash vault and ATM. You also help the Branch Manager maintain strong standards for loss control, compliance, and audits, and keep the branch team informed about current policies and procedures. Successful completion of the Branch Operations Lead Training Program is required before placement in the role. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership and operational skills, including ensuring transaction accuracy.
• Ability to educate and inform branch team members and partners.
• Client relationship-building and communication skills, including educating clients and referring them to experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and check clients into the waiting queue.
• Communicate clearly and politely to understand client needs and help them effectively.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and consistently while following bank policies and procedures.
• Introduce clients to branch employees and coordinate support for specialized financial needs.
• Educate clients about self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Review branch operations and keep the branch team informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED