Branch Operations Lead - Chaska Branch - Chaska, MN

JPMorgan Chase & Co. • Chaska, MN

4d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you work closely with the Branch Manager, branch employees, and subject-matter experts to support branch operations and provide clients with accurate, attentive service. You help ensure financial transactions are handled with care and in accordance with bank policies, procedures, and regulatory requirements.

The role includes assisting clients with transactions, introducing self-service banking options, and building trusted client relationships. You review branch operations and keep the team informed about current policies and procedures. In partnership with the Branch Manager, you help the branch meet control expectations and maintain strong standards for loss control, compliance, and audits. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail, organization, leadership, and operational proficiency.
• Ability to maintain transaction accuracy and work collaboratively.
• Ability to educate branch colleagues and partners, build client connections, and make referrals to experts.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand clients’ needs, and check them into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and work together to address specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager in branch operations, loss control, compliance, and audits.
• Help educate the branch team and keep employees informed about policies and procedures.

Benefits

• Competitive total rewards package, including a base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED