Branch Operations Lead - MN South Market - Edina, MN

JPMorganChase • Edina, MN

20h • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you work closely with the Branch Manager, branch employees, and other specialists to ensure clients’ financial transactions are handled accurately and carefully in accordance with policies, procedures, and regulatory requirements. You assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You also review branch operations and keep the branch team informed about current policies and procedures, helping the branch meet control expectations and provide a welcoming client experience.

The role includes leading branch operations and managing cash devices, such as the cash vault and ATM. You support the Branch Manager in maintaining loss control, compliance, audit readiness, and smooth, secure branch operations. You must complete the Branch Operations Lead Training Program before placement and be able to travel as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy.
• Ability to work collaboratively and educate branch team members and partners.
• Ability to build client relationships, educate clients, and refer them to specialists when needed.
• Commitment to following policies, procedures, and regulatory banking requirements.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and deliver exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and anticipate client needs while checking them into the waiting queue.
• Communicate clearly and politely to understand clients’ needs and help them effectively.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and accurately while adhering to bank policies and procedures.
• Introduce clients to branch team members and work together to support specialized financial needs and build lasting relationships.
• Educate clients about self-service banking options.
• Support the Branch Manager in maintaining loss control, compliance, audit standards, and smooth, secure branch operations.
• Review branch operations and keep the branch team informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED