Branch Operations Lead - MN South Market - Edina, MN

JPMorgan Chase & Co. • Edina, MN

1d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and teams of experts to oversee branch operations and ensure clients’ financial transactions are handled accurately and with care. You follow bank policies, procedures, and regulatory requirements while helping create a welcoming client experience.

The role includes assisting clients with transactions, introducing them to self-service banking options, and building trusted relationships. You review branch operations and keep the branch team informed about policies and procedures. You also help the branch meet control expectations and maintain high standards for loss control, compliance, and audits. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability and interest in educating the branch team and partners.
• Ability to build connections with clients, educate them, and refer them to experts as needed.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients, understand their needs, and manage check-in and waiting-queue processes.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and coordinate service for specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager across branch operations, including loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Additional benefits and programs are based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED