Branch Operations Lead - Hampton Roads Market - Williamsburg

JPMorgan Chase & Co. • Williamsburg, VA

2d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and other experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You help create a welcoming branch experience, assist clients with transactions, introduce self-service banking options, and build lasting relationships. You also review branch operations and keep the branch team informed about current policies and procedures, helping the branch meet control expectations.

The role includes leading branch operations and managing cash devices such as the cash vault and ATM. You support loss control, compliance, and audits, and help resolve client issues. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings. The position requires availability during branch hours, including weekends and evenings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and collaboration.
• Ability and willingness to educate branch team members and partners about relevant information.
• Ability to build client connections, educate clients, and refer them to experts when needed.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and work together to address specialized financial needs and build lasting relationships.
• Share self-service banking options with clients.
• Support branch operations with the Branch Manager, maintaining standards for loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement.
• Travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED