Branch Operations Coordinator Dickinson

Wells Fargo•Dickinson, ND

2d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It handles routine to moderately complex transactional, operational, and customer-support tasks while following established bank procedures and policies, minimizing risk, and addressing daily teller-line issues under management direction. The coordinator also supports the branch manager with operational tasks and scheduling, assists customers and employees with concerns or complaints, identifies services that meet customers’ financial needs, and helps motivate a diverse team to meet business objectives. The position is located at 3071 West Ridge Drive, Dickinson, ND 58601. The schedule may include most Saturdays. The role is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to work independently, stay organized, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Ability to motivate others to achieve their potential and business objectives.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Cash-handling experience.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to educate customers about technology and communicate the value of mobile banking options.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to reach its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.