Branch Operations Coordinator Silver Lake Plaza

Wells Fargo Bank•Silver Lake, MN

20h•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience through teller transactions, digital banking guidance, customer introductions to bankers, and operational activities performed in accordance with bank policies and procedures. The coordinator supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues, and assists customers and employees with concerns or complaints. The position also involves identifying customers’ financial needs and motivating a diverse team to meet business objectives. The position is based at 2700 39th Ave. NE Ste. A110, Saint Anthony, MN 55421. The schedule may include most Saturdays. Base pay is $24.00–$31.00; employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and meet established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance policies and procedures, escalate and remediate issues, and make sound risk decisions.