Branch Operations Coordinator Silver City

Wells Fargo•Silver City, NM

2d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports the customer experience by processing and approving teller transactions, sharing digital solutions, and connecting customers with bankers. It also involves completing operational activities in accordance with established policies, supporting branch operations and scheduling, and helping resolve customer and employee concerns. The coordinator provides customer service, identifies financial needs, and helps motivate a diverse team to meet business objectives. The position is located at 1201 N Pope St, Silver City, New Mexico 88061, and may require working most Saturdays. It is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to organize work, work independently, and prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and follow policy guidelines.
Ability to motivate others to achieve their potential and meet business objectives.

Nice To Haves

Ability to educate customers about technology and communicate the value of mobile banking.
Cash-handling experience.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns or complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that address customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures, and escalate and remediate issues appropriately.