Branch Operations Associate Manager Manhattan Beach

Wells Fargo Bank•Manhattan Beach, CA

4d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network in the Consumer Banking and Lending division. The role leads and supervises teller-function operations and risk controls to deliver quality, compliant service and a positive customer and colleague experience. The associate manager supports customers and employees, manages the teller-line schedule and daily operations, resolves or escalates operational concerns, and collaborates with branch employees and managers. The role also coaches and develops a diverse team, manages people and financial resources for branch operations, and supports hiring and talent development. The position involves customer contact and may include assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role may assist customers but does not take applications or offer or negotiate terms of a dwelling-secured transaction. Loan Originator (LO) requirements under Regulation Z apply, including applicable financial-responsibility, character, financial-fitness, and criminal-background standards, as well as ongoing regulatory screening. The position is not eligible for visa sponsorship. The role is based at 2910 N. Sepulveda Blvd., Manhattan Beach, California, and its schedule may include most Saturdays.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator positions must meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial-responsibility, character, general financial-fitness, and criminal-background standards, and ongoing regulatory requirements.
Successful candidates must meet any additional screening requirements, if necessary.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer needs, and resolving complex issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to provide exceptional customer service and colleague experience, ensuring timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools.
Perform operational and customer-support tasks; engage customers, provide service, and build relationships.
Manage the teller-line schedule and daily operations, and make decisions or resolve teller-line issues under regional banking management direction.
Interpret applicable regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct-report talent development and assist with hiring.
Assess customer needs and refer interested customers for dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.