Branch Operations Associate Manager Manhattan Beach

Wells Fargo•Manhattan Beach, CA

5d•$27 - $41•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver strong customer service and colleague experience while ensuring timely, high-quality, compliant work. It includes performing operational and customer-support tasks, interacting directly with customers, managing teller-line schedules and daily operations, and making operational decisions under the direction of regional banking management. The associate manager supports customers and employees with concerns and complaints, applies relevant banking regulations, policies, procedures, audit requirements and escalation processes, and collaborates with branch employees, colleagues and mid-level managers. The position also coaches and develops a diverse team, manages people and financial resources for branch operations, and contributes to hiring and talent development. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role assists customers but does not take applications or offer or negotiate terms for dwelling-secured transactions. LO qualification and ongoing regulatory requirements apply. The work schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent experience demonstrated through work, training, military experience or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending and resolving complex customer issues.
Customer service, operations or financial services management experience in a high-volume, fast-paced and constantly changing environment.
Ability to educate and connect customers to technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment and use critical thinking skills.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience, ensuring timely completion, quality and compliance.
Provide feedback and present ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversations and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve issues related to daily teller-line operations under the direction of regional banking management.
Apply relevant regulations, policy and procedure requirements, and audit and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues and mid-level managers.
Interact directly with customers.
Coach, motivate and develop a diverse team of direct reports to support their potential and meet business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor and guide direct reports' talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.