Branch Operations Associate Manager Garner Town Branch in Garner NC

Wells Fargo Bank•Garner, NC

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network in the Consumer Banking and Lending division. The role leads and supervises teller operations and risk controls to deliver strong customer service and colleague experience while ensuring teller functions are completed accurately, on time, and in compliance with applicable requirements. The associate manager also performs operational and customer support work, interacts directly with customers, and manages the teller-line schedule and daily operations under the direction of regional banking management. The position includes coaching and developing a diverse team, managing people and financial resources for branch operations, supporting hiring and talent development, and helping resolve or escalate customer and employee concerns. The role may involve assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The associate manager may assist customers but must not take an application or offer or negotiate transaction terms. Loan Originator qualification and ongoing regulatory requirements apply. The position is based at the Garner Town Branch in Garner, North Carolina, and the schedule may include most Saturdays. It is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding customer needs, and resolving complex issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience involving military protocols and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance.
Provide feedback and present ideas to improve customer service, colleague experience, and performance management processes and tools.
Perform operational and customer support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Interpret applicable regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and achieve their potential.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist in hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Meet Loan Originator qualification requirements and ongoing regulatory requirements.