Branch Operations Associate Manager Garner Town Branch in Garner NC

Wells Fargo & Company•Garner, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations, with responsibility for customer service, colleague experience, timely completion, quality, and compliance. It also involves managing teller-line schedules and daily operations, resolving operational issues under regional banking management direction, and applying relevant regulations, policies, procedures, audit requirements, and escalation processes. The associate manager interacts directly with customers, performs operational and customer-support tasks, and helps customers and employees resolve or escalate concerns. The role coaches and develops a diverse team, supports hiring and talent development, and manages people and financial resources for branch operations. This Loan Originator position may include assessing customers’ needs and referring customers interested in dwelling-secured products to a SAFE team member; it does not involve taking applications or offering or negotiating transaction terms. Loan Originator qualification and ongoing regulatory requirements apply. The position is based at the Garner Town Branch in Garner, North Carolina, and may require working most Saturdays.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, criminal-background, and ongoing regulatory screening requirements.
Ability to work a schedule that may include most Saturdays.
Not eligible for visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex customer issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including work with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage the teller-line schedule and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policy and procedure requirements, and audit and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop direct reports to meet business objectives and reach their potential.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs involving dwelling-secured products and refer interested customers to a SAFE team member, without taking an application or offering or negotiating transaction terms.