Branch Operations Manager - Tradition

Wells Fargo•Port Saint Lucie, FL

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations, ensuring excellent customer and colleague experiences and timely, high-quality, compliant work. It also performs operational and customer-support tasks, manages teller-line scheduling and daily operations, and resolves or escalates operational issues under the direction of regional banking management. The position involves direct customer interaction, relationship building, and support for customer concerns. The manager coaches, motivates, and develops a diverse team, supports hiring and talent development, and manages people and financial resources for branch operations. This is a Loan Originator position with customer contact that may include assessing needs and referring customers interested in dwelling-secured products to a SAFE team member. The position may assist customers but does not take applications or offer or negotiate terms for dwelling-secured transactions. LO qualification and continuing regulatory requirements apply. The work schedule may include most Saturdays. This position is not eligible for Visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver strong customer service and colleague experience and ensure timely, quality, compliant completion of teller functions.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversation, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team to meet business objectives and achieve its potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports' talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, and procedures, and escalate and remediate issues effectively.