Branch Operations Manager - Tradition

Wells Fargo Bank•Port Saint Lucie, FL

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to support excellent customer service and colleague experience while ensuring timely, high-quality, compliant work. The manager oversees teller-line schedules and daily operations, makes routine operational decisions under regional banking management, and handles or escalates customer and employee concerns. The position also supports customer interactions, operational tasks, performance improvements, and compliance with applicable banking regulations and procedures. The role coaches and develops a diverse team, manages people and financial resources for branch operations, and contributes to hiring and talent development. It involves customer contact and may include assessing needs and referring customers interested in a dwelling-secured product to a SAFE team member; the role does not take applications or offer or negotiate terms for such transactions. Loan Originator qualification and ongoing regulatory requirements apply. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
For Loan Originator positions, meet applicable financial responsibility, character, general financial fitness, and criminal background standards and ongoing regulatory requirements; additional screening may be required.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer concerns, and resolving complex issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to deliver strong customer service and colleague experience and ensure timely, quality, compliant work.
Provide feedback and ideas to improve customer and colleague experience, performance management processes, and tools.
Perform operational and customer support tasks.
Engage customers, provide excellent service, and build customer relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports’ development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Meet Loan Originator qualification and ongoing regulatory requirements.