Branch Operations Associate Manager 280 Bypass Phenix City AL

Wells Fargo Bank•Phenix City, AL

7d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller operations and risk, supports exceptional customer and colleague experiences, and ensures teller work is completed accurately, promptly, and in compliance with applicable requirements. The associate manager manages teller-line schedules and daily operations, makes operational decisions under regional banking management, and handles customer and employee concerns, resolving or escalating issues as appropriate. The role also includes providing customer service, engaging customers, building relationships, and supporting customers and employees with operational tasks. The manager coaches, motivates, and develops a diverse team, manages people and financial resources for branch operations, and supports hiring and talent development. This Loan Originator (LO) position may involve assessing customer needs and referring interested customers to a SAFE team member for dwelling-secured products. It does not involve taking an application or offering or negotiating transaction terms. The role requires meeting applicable Loan Originator qualification and ongoing regulatory requirements.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory screening may also apply.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Prior teller and/or retail banker experience.
Ability to provide strong customer service by listening, efficiently eliciting information, understanding, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge of banking-industry laws and regulations.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience, including work with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function operations and risk to support customer service, colleague experience, timely completion, quality, and compliance.
Provide feedback and ideas to improve customer service, colleague experience, performance management processes, and tools.
Perform operational and customer-support tasks; engage customers, provide service, and build relationships.
Manage teller-line schedules and daily operations, and resolve operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers, and interact directly with customers.
Coach, motivate, and develop direct reports to achieve their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Meet applicable Loan Originator qualification requirements and ongoing regulatory requirements.