Branch Operations Manager League City

Wells Fargo•League City, TX

2d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-line risk and operations, supports excellent customer service and colleague experience, and ensures teller functions are completed accurately, on time, and in compliance with requirements. The manager also handles operational and customer support work, manages teller-line scheduling and daily operations, and resolves issues under the direction of regional banking management. The position coaches and develops a diverse team, manages people and financial resources for branch operations, and supports hiring and talent development. It includes direct customer contact and may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. The role may assist customers without taking applications or offering or negotiating terms of a dwelling-secured transaction. Loan Originator regulatory qualification and ongoing screening requirements apply. The position is located at 1681 West FM 646, League City, Texas 77573. The work schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards, and compliance with related Wells Fargo policies and ongoing regulatory requirements.
This position is not eligible for visa sponsorship.

Nice To Haves

Leadership ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding, and resolving complex customer issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge of laws and regulations pertaining to the banking industry.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to deliver excellent customer service and colleague experience, ensuring timely, high-quality, compliant completion of teller functions.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, build relationships, and interact directly with customers.
Manage teller-line scheduling and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audits, and escalation requirements.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop direct reports to achieve their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct reports' talent development and assist with hiring.
Assess customers' needs and refer those interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Meet applicable Loan Originator qualification requirements and ongoing regulatory requirements.