Branch Operations Manager League City

Wells Fargo Bank•League City, TX

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to provide excellent customer service and colleague experience, while ensuring timely, high-quality, compliant work. The manager oversees teller-line schedules and daily operations, resolves operational issues under the direction of regional banking management, and performs operational and customer-support tasks. The position also involves engaging customers, building relationships, handling or escalating concerns, and helping customers connect with technology and banking options. The role coaches, motivates, and develops a diverse team of direct reports, supports hiring and talent development, and manages people and financial resources allocated to branch operations. It collaborates with branch employees, colleagues, and mid-level managers and contributes ideas to improve customer and colleague experience and performance-management processes. Customer-contact duties may include assessing needs and referring customers interested in dwelling-secured products to a SAFE team member; the role does not take applications or offer or negotiate terms for such transactions. This Loan Originator position requires meeting applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards. A current credit report is used to assess financial responsibility and credit fitness, but a credit score is not part of the evaluation. Ongoing regulatory requirements and additional screening may apply. The role may require working most Saturdays. Visa sponsorship is not available.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements and related Wells Fargo policies for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations, ensuring excellent customer service and colleague experience and timely, high-quality, compliant work.
Provide feedback and ideas for improving customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct-report talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.