Assistant Store Manager (Full-time) - Phenix City, AL

Hibbett•Phenix City, AL

5d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on store operations and administrative duties, helping determine approaches to achieve store goals. The role requires knowledge of the store’s product areas and departments, adherence to company policies and standards, and a strong commitment to customer service and merchandise sales. The Assistant Manager assumes supervisory control when the Store Manager is absent and is trained in the Store Manager’s responsibilities. The position assists with store assets, personnel, inventory, sales, expenses, merchandising, ordering, scheduling, and administrative work. It also guides employees and customers across departments, supports recruiting and training, and helps ensure the store meets its operational and customer-service standards.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store when the Store Manager is absent.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing employees, and resolving problems.