Branch Operations Associate Manager 280 Bypass Phenix City AL

Wells Fargo•Phenix City, AL

9d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller operations and associated risk controls to deliver strong customer service and a positive colleague experience. The manager oversees teller-line scheduling and daily operations, performs operational and customer-support tasks, resolves or escalates concerns, and applies relevant regulations, policies, procedures, audit requirements, and escalation processes. The role also coaches, motivates, and develops a diverse team, manages branch-operations staffing and financial resources, and supports talent development and hiring. The position has customer contact and may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member; it does not involve taking applications or offering or negotiating transaction terms. Loan Originator qualification and ongoing regulatory requirements apply. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory screening may apply.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse team.
Prior teller and/or retail banker experience.
Ability to provide strong customer service, listen, elicit information efficiently, understand customer concerns, and resolve complex issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge of laws and regulations pertaining to the banking industry.
Knowledge of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking.
Relevant military experience, including working with military protocols and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, personnel orders or transitions, wartime readiness, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller operations to deliver exceptional customer service and colleague experience, ensuring teller work is completed promptly, accurately, and compliantly.
Provide feedback and ideas to improve customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers in conversations, provide excellent service, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operating issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audits, and escalation requirements.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop direct reports to achieve their potential and business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports’ development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.