Ben White Branch Member Service Representative - Part Time with Sign-on Bonus

Randolph Brooks Federal Credit Union • Austin, TX

5d • Onsite

About The Position

The Branch Member Service Representative (MSR) serves as the face of RBFCU, providing service to members and prospective members in a role combining teller and personal banker functions. The representative builds relationships, identifies member needs, and educates people about products and services intended to improve their financial well-being and quality of life. The role also involves reviewing deposits and interactions for fraud and impersonation risks. The position offers a starting wage of $20.00 per hour and a sign-on bonus: $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months, subject to applicable taxes and withholdings. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour. The role includes opportunities for development through RBFCU’s Path to Promotion and Learning and Development program.

Requirements

• High school diploma or GED.
• Six months of work experience; financial institution, customer service, or sales experience is preferred.
• Must be able to work a flexible Monday-through-Saturday schedule; attendance and promptness are pertinent.
• Must be able to cover staffing at any location within the respective region if business needs arise, including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and use common sense to follow detailed written or oral instructions.
• Proficiency using a PC, software, and other office equipment.
• Ability to sit or stand for extended periods.
• Correctable vision, hearing, manual dexterity, ability to reach with hands and arms, and ability to speak clearly.

Nice To Haves

• Bilingual in English and Spanish.
• Financial institution, customer service, or sales experience.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team members.
• Process transactions through in-person, video conference, drive-through, and telephone channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Conduct consultative, needs-based conversations by listening actively, asking open-ended questions, demonstrating empathy, identifying financial needs, and recommending appropriate products and services while meeting or exceeding minimum sales goals.
• Support the sales culture and branch standards by reinforcing best practices, modeling consultative behaviors, and maintaining accountability for performance expectations.
• Serve as a Branch Reservist by taking Member Service Center calls and handling incoming member requests through that channel.
• Assess deposits for potential fraud and interactions for impersonation to mitigate fraud losses.
• Assist members and prospective members with needs involving internal departments such as Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with applicable policies, procedures, and regulatory laws.
• Qualify members; assist with opening, updating, and closing accounts; and maintain current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members into designated areas when requested.
• Observe safety and security procedures and report potentially unsafe conditions.
• Perform other duties as assigned; essential functions and responsibilities may change or new duties may be assigned at any time with or without notice.

Benefits

• Sign-on bonus: $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months of employment, subject to applicable taxes and withholdings.
• Additional $2.00 per hour for employees who successfully complete RBFCU’s Bilingual Spanish/English certification.
• Path to Promotion and Learning and Development program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED