McKinney Branch Member Service Representative - Full Time with Sign-on Bonus

Randolph-Brooks Federal Credit Union • McKinney, TX

3d • Onsite

About The Position

RBFCU is hiring a full-time Branch Member Service Representative for its McKinney branch. The role combines teller and personal banker functions, serving as a point of contact for members and prospective members through in-person, video conference, drive-thru, and telephone channels. The representative builds relationships, identifies financial needs, and recommends products and services intended to support members’ financial well-being. The role also includes reviewing deposits and interactions for fraud and impersonation risks, maintaining cash controls, and following applicable policies, procedures, and regulatory requirements.

The position starts at $20.00 per hour. New hires are offered a sign-on bonus of $250 in their first paycheck, $500 after 90 days of employment, and $500 after six months, subject to applicable taxes and withholdings. Employees who successfully complete RBFCU’s Bilingual Spanish/English certification can earn an additional $2.00 per hour. The role offers opportunities to learn and grow through RBFCU’s Path to Promotion and Learning and Development program.

Requirements

• High school diploma or GED.
• Six months of work experience; financial institution, customer service, or sales experience is preferred.
• Ability to work a flexible Monday-through-Saturday schedule; attendance and promptness are pertinent.
• Ability to cover staffing at any location within the respective region when a business need arises, including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and use common sense to carry out detailed written or oral instructions.
• Proficiency using a PC, software, and other office equipment.
• Ability to sit or stand for extended periods.
• Correctable vision, hearing, and manual dexterity; ability to reach with hands and arms and speak clearly.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team members.
• Process transactions through in-person, video conference, drive-thru, and telephone channels.
• Maintain control of cash and negotiable instruments according to policies, procedures, and regulatory laws.
• Conduct consultative, needs-based conversations by listening actively, asking open-ended questions, and demonstrating empathy to identify financial needs and recommend appropriate products and services.
• Meet or exceed minimum sales goals and support the branch sales culture and standards by reinforcing best practices, modeling consultative behaviors, and maintaining accountability for performance expectations.
• Serve as a Branch Reservist by taking incoming Member Service Center calls and handling member requests through that channel.
• Assess deposits for potential fraud and interactions for impersonation to help mitigate fraud losses.
• Assist members and prospective members with needs involving other internal departments, including Consumer Lending, Mortgage, and Credit Union Service Organizations.
• Qualify members and assist with opening, updating, and closing accounts; maintain current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members into designated areas when requested.
• Follow safety and security procedures and report potentially unsafe conditions.
• Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.

Benefits

• Sign-on bonus: $250 in the first paycheck, $500 after 90 days, and $500 after six months, subject to applicable taxes and withholdings.
• Additional $2.00 per hour upon successful completion of RBFCU’s Bilingual Spanish/English certification.
• Path to Promotion and Learning and Development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED