Ben White Branch Member Service Representative - Part Time with Sign-on Bonus

Randolph-Brooks Federal Credit Union • Austin, TX

3d • Onsite

About The Position

RBFCU is hiring a part-time Branch Member Service Representative for its Ben White branch in Austin, Texas. The role combines teller and personal banker functions, serving as a point of contact for members and prospective members. The representative builds relationships, identifies financial needs, and explains suitable products and services to support members’ financial well-being. The position also involves reviewing deposits and interactions for potential fraud and impersonation, following applicable policies and regulations, and contributing to the branch’s service and sales standards. The posting lists starting pay of $20.00 per hour and a sign-on bonus of $250 in the first paycheck, $500 after 90 days, and $500 after six months of employment, subject to applicable taxes and withholdings. Employees who successfully complete RBFCU’s Spanish/English bilingual certification can earn an additional $2.00 per hour. The role offers access to a Path to Promotion and Learning and Development program.

Requirements

• High school diploma or GED.
• Six months of work experience; financial institution, customer service, or sales experience is preferred.
• Must be able to work a flexible Monday-through-Saturday schedule; attendance and punctuality are pertinent.
• Must be able to cover staffing at any location within the respective region when business needs arise, including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and use common sense to follow detailed written or oral instructions.
• Proficiency in using a PC, software, and other office equipment.
• Ability to sit or stand for extended periods.
• Correctable vision, hearing, and manual dexterity; ability to reach with hands and arms and speak clearly.

Nice To Haves

• Bilingual in English and Spanish; employees may earn an additional $2.00 per hour after successfully completing RBFCU’s bilingual certification.
• Financial institution, customer service, or sales experience.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team members.
• Process transactions through in-person, video conference, drive-through, and telephone channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Use consultative, needs-based conversations to identify financial needs and recommend appropriate products and services while meeting or exceeding minimum sales goals.
• Support the sales culture and branch standards by reinforcing best practices, modeling consultative behaviors, and maintaining accountability for performance expectations.
• Serve as a Branch Reservist, taking calls for the Member Service Center and handling incoming member requests through that channel.
• Assess deposits for potential fraud and interactions for impersonation to help mitigate fraud losses.
• Assist members and prospective members with needs involving other internal departments, including Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with applicable policies, procedures, and laws.
• Qualify members and assist with opening, updating, and closing accounts; maintain current knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members to designated areas when requested.
• Observe safety and security procedures and report potentially unsafe conditions.
• Perform other duties as assigned; essential functions and responsibilities may change or be added.

Benefits

• Sign-on bonus: $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months of employment, subject to applicable taxes and withholdings.
• Additional $2.00 per hour for employees who successfully complete RBFCU’s Bilingual Spanish/English certification.
• Path to Promotion and Learning and Development program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED