Float North Austin Region - Branch Member Service Representative - Full Time with Sign-On Bonus

Randolph Brooks Federal Credit Union • Lake Creek, TX

12d • Onsite

About The Position

RBFCU is seeking a full-time Branch Member Service Representative Float for its North Austin Region, covering the Cedar Park, Parmer Lane, Lake Creek, Four Points, and Round Rock branches. The position combines Teller and Personal Banker functions and provides service to members and prospective members through in-person, video conference, drive-thru, and telephone channels. The representative builds relationships, identifies financial needs, recommends products and services, and helps members improve their financial well-being. The role also involves reviewing deposits and interactions for fraud and impersonation risks, maintaining cash controls, and following organizational policies and regulatory requirements.

The role requires the ability to work a flexible Monday-through-Saturday schedule and to train or provide staffing at any branch within the region when business needs arise, including branch transfers. The posting lists a starting wage of $20.00 per hour and a sign-on bonus of $250 in the first paycheck, $500 after 90 days, and $500 after six months, subject to applicable taxes and withholdings. Employees who successfully complete RBFCU’s bilingual Spanish/English certification may earn an additional $2.00 per hour. The position offers opportunities to demonstrate initiative and develop through RBFCU’s Path to Promotion and Learning and Development program.

Requirements

• High school diploma or GED.
• Six months of work experience; financial institution, customer service, or sales experience is preferred.
• Ability to work a flexible Monday-through-Saturday schedule; attendance and punctuality are pertinent.
• Ability to cover any location within the region when needed, including branch transfers.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and use common sense to follow detailed written or oral instructions.
• Proficiency with PCs, software, and other office equipment.
• Ability to sit or stand for extended periods.
• Correctable vision, hearing, and manual dexterity; ability to reach with hands and arms and speak clearly.

Nice To Haves

• Bilingual in English and Spanish; employees may earn an additional $2.00 per hour after successfully completing RBFCU’s bilingual Spanish/English certification.
• Financial institution, customer service, or sales experience.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team members.
• Process transactions through in-person, video conference, drive-thru, and telephone channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Use consultative, needs-based conversations to identify financial needs and recommend appropriate products and services while meeting or exceeding minimum sales goals.
• Support the sales culture and branch standards by reinforcing best practices, modeling consultative behaviors, and maintaining accountability for performance expectations.
• Serve as a Branch Reservist by taking incoming Member Service Center calls and handling member requests.
• Assess deposits for potential fraud and interactions for impersonation to help mitigate fraud losses.
• Assist members and prospective members with needs involving other internal departments, including Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with applicable requirements.
• Qualify members and assist with opening, updating, and closing accounts; maintain working knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members into designated areas when requested.
• Observe safety and security procedures and report potentially unsafe conditions.
• Maintain the ability to train and work at any branch within the region based on business needs.
• Perform other duties as assigned; responsibilities may change or new ones may be assigned at any time with or without notice.

Benefits

• Sign-on bonus: $250 in the first paycheck, $500 following 90 days of employment, and $500 following six months of employment, subject to applicable taxes and withholdings.
• Additional $2.00 per hour for employees who successfully complete the RBFCU Bilingual Spanish/English certification.
• Path to Promotion and award-winning Learning and Development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED