Garland Branch Member Service Representative - Full Time with Sign-On Bonus

Randolph-Brooks Federal Credit Union • Garland, TX

13h • Onsite

About The Position

RBFCU is seeking a full-time Branch Member Service Representative for its Garland branch. This role combines Teller and Personal Banker functions and serves as a point of contact for members and prospective members. The representative builds relationships, identifies financial needs, and explains relevant products and services. The role also includes reviewing deposits and member interactions for fraud risks, supporting the organization’s service and growth, and participating in RBFCU’s Path to Promotion and Learning and Development program. Starting pay is $20.00 per hour. A sign-on bonus is paid in installments: $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months, subject to applicable taxes and withholdings. Employees who successfully complete RBFCU’s Spanish/English bilingual certification can earn an additional $2.00 per hour.

Requirements

• High school diploma or GED.
• Six months of work experience.
• Excellent communication and interpersonal skills.
• Ability to solve problems, make timely and informed decisions, and use common sense to follow detailed written or oral instructions.
• Proficiency with PCs, software, and other office equipment.
• Ability to work a flexible Monday-through-Saturday schedule; attendance and punctuality are important.
• Ability to cover staffing at any location within the respective region, including branch transfers, when business needs arise.
• Ability to sit or stand for extended periods.
• Correctable vision, hearing, and manual dexterity; ability to reach with hands and arms and speak clearly.

Nice To Haves

• Financial institution, customer service, or sales experience is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Provide enthusiastic, professional, prompt, courteous, and quality service to members, prospective members, and RBFCU team members.
• Process transactions through in-person, video conference, drive-thru, and telephone channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
• Use consultative, needs-based conversations to identify financial needs and recommend appropriate products and services while meeting or exceeding minimum sales goals.
• Support the sales culture and branch standards by reinforcing best practices, modeling consultative behaviors, and maintaining accountability for performance expectations.
• Serve as a Branch Reservist by answering incoming member requests through the Member Service Center.
• Assess deposits for potential fraud and interactions for possible impersonation to mitigate fraud losses.
• Assist members and prospective members with needs involving internal departments, including Consumer Lending, Mortgage, and Credit Union Service Organizations, while complying with applicable policies, procedures, and regulatory laws.
• Qualify members and assist with opening, updating, and closing accounts; maintain current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare teller reports and escort members into designated areas when requested.
• Observe safety and security procedures and report potentially unsafe conditions.
• Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time without notice.

Benefits

• Sign-on bonus of $250 in the first paycheck, $500 after 90 days of employment, and $500 after six months of employment, subject to applicable taxes and withholdings.
• Additional $2.00 per hour for employees who successfully complete RBFCU’s Bilingual Spanish/English certification.
• Path to Promotion and Learning and Development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED