Branch Member Service Associate (Part-Time) - Falls Church, VA

NASA Federal Credit Union•Falls Church, VA

7d•$21 - $25•Onsite

About The Position

The Part-time Branch Member Service Associate delivers exceptional customer service in NASA Federal Credit Union branches while promoting and selling the credit union’s products and services. This tiered role offers formal training modules and career advancement as employees learn and perform new skills. The position may require travel to other locations on an as-needed basis, and reliable transportation is required. Employees may also be temporarily assigned to other branches, the Call Center, or other departments to meet business needs, and may support other credit union areas. All MSAs are expected to support Call Center phone and email queues. The position is offered at Member Service Associate I and II levels. MSA I requires a high school diploma or GED and at least one year of customer service experience with cash handling, or relevant bank/credit union/financial Call Center knowledge or experience with financial products; cash handling experience is required. MSA II requires a high school diploma or GED, bank or credit union experience including at least six months opening personal accounts, experience with specialty accounts, and sales or cross-selling experience.

Requirements

High school diploma or GED.
At least one year of customer service experience with cash handling, or bank/credit union/financial Call Center knowledge or experience with financial products; cash handling experience is required.
Proven customer service skills, strong verbal communication, and a desire to help others.
Reliable transportation for travel to other locations as needed.

Nice To Haves

Bank or credit union experience, including at least six months opening personal accounts such as savings, checking, CDs, or money market accounts.
Experience with specialty accounts such as trusts, powers of attorney, custodial accounts, guardianship accounts, estates, and foreign accounts.
Sales or cross-selling experience.

Responsibilities

Empathize with members and provide solutions that make it easy for them to acquire and effectively use NASA FCU products and services.
Identify member needs and recommend products that meet those needs and support members’ financial security.
Respond to member inquiries about account operation, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards, and loan applications.
Process financial transactions on member accounts, including deposits, withdrawals, fund transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposits, wire transfers, and stop-payment setup and changes.
Handle complex member situations, including deceased-member matters, guardianships, and representative-payee accounts.
Process consumer loan applications, collect documents, and disburse loans.
Advise members about available insurance protection, including life, disability, and gap coverage.
Provide temporary support at other branches or departments, including the Call Center, as business needs require.
Support other areas of the credit union as assigned.
Support Call Center phone and email queues.

Benefits

Comprehensive healthcare; insurance coverage begins on the first day of the month following 30 days after hire.
401(k) with employer match up to 6% and immediate 100% vesting.
Gain-sharing bonus, subject to eligibility rules.
Life insurance and AD&D coverage.
Vacation leave.
Sick and Safe Leave.
11 paid holidays.
Education assistance.
Employee referral bonus.
Credit union membership eligibility.
Employee Assistance Program.
Identity theft protection; an additional fee applies to add family members.
Pet health insurance.
Employee discount program.