Branch Member Service Associate (Part-Time) - Falls Church, VA

NASA Federal Credit Union•Falls Church, VA

5d•Onsite

About The Position

The Part-time Branch Member Service Associate delivers customer service in NASA Federal Credit Union branches while promoting and selling the credit union’s products and services. This tiered position includes formal training modules, with opportunities for career advancement as employees learn and demonstrate new skills. The role may require travel to other locations as needed, so reliable transportation is required. Associates may also be temporarily assigned to other branches or departments, including the Call Center, and may support other areas of the credit union. All associates are expected to support Call Center phone and email queues. The position is offered at Member Service Associate I and II levels. MSA I requires a high school diploma or GED and at least one year of customer service experience involving cash handling, or knowledge or experience with financial products in a bank, credit union, or financial call center. MSA II requires a high school diploma or GED, bank or credit union experience that includes at least six months opening personal accounts, experience with specialty accounts, and sales or cross-selling experience. The schedule typically includes four weekdays, with hours varying according to branch staffing needs, plus every Saturday from 8:30 a.m. to 1:30 p.m. Salary is $21–$22 per hour for Branch MSA I and $23–$24.50 per hour for Branch MSA II. The posting describes a part-time benefits package, including credit-union-paid benefits and other benefits subject to eligibility and plan terms.

Requirements

High school diploma or GED.
At least one year of cash-handling experience is required.
For Member Service Associate I: at least one year of customer service experience involving cash handling, or bank/credit union/financial call center knowledge or experience with financial products.
For Member Service Associate II: bank or credit union experience, including at least six months opening personal accounts such as savings, checking, CDs, or money market accounts.
For Member Service Associate II: experience with specialty accounts such as trusts, power of attorney, custodial, guardianship, estate, and foreign accounts.
For Member Service Associate II: sales or cross-selling experience.
Proven customer-service skills, strong verbal communication, and a desire to help others.
Reliable transportation, because travel to other locations may be required.

Responsibilities

Empathize with members and provide solutions that help them acquire and effectively use NASA FCU products and services.
Identify member needs and recommend products that meet those needs and support members’ financial security.
Respond to inquiries about account operations, savings and loan interest rates, account discrepancies, credit, debit and ATM cards, and loan applications.
Process financial transactions, including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposits, wire transfers, and stop-payment setup and changes.
Handle complex member situations, including deceased-member matters, guardianships, and representative-payee accounts.
Process consumer loan applications, collect documents, and disburse loan proceeds.
Advise members about available insurance protection, including life, disability, and gap coverage.
Support Call Center phone and email queues.
Travel to other locations or accept temporary assignments at other branches or departments, including the Call Center, as needed.
Support other areas of the credit union as assigned.
Promote and sell NASA FCU products and services.

Benefits

Comprehensive healthcare; coverage begins on the first day of the month following 30 days after hire.
401(k) with employer match up to 6% and immediate 100% vesting.
Gain Sharing Bonus, subject to eligibility rules.
Life insurance and AD&D.
Vacation leave, with an exception for Outside Loan Officers.
Sick and Safe Leave.
11 paid holidays.
Education assistance.
Employee referral bonus.
Credit union membership.
Eligible employees may receive an Employee Assistance Program.
Identity theft protection; an additional fee applies to add family members.
Pet health insurance.
Employee discount program.