Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD

NASA Federal Credit Union•Upper Marlboro, MD

13d•$26 - $28•Onsite

About The Position

The Branch Member Service Associate III delivers exceptional customer service in NASA Federal Credit Union branches while promoting and selling its products and services. This tiered position includes formal training modules and provides opportunities for career advancement as employees learn and apply new skills. The role requires current or previous banking experience, including experience opening new personal accounts and processing consumer loans. Associates may travel to other locations as needed and must have reliable transportation. They may also be temporarily assigned to other branches or departments, including the Call Center, and are expected to support Call Center phone and email queues and other areas of the Credit Union as assigned. The Associate empathizes with members, identifies their needs, and offers suitable products and solutions to support their financial security. The role responds to account and product inquiries, processes financial transactions, handles complex account situations, processes consumer loan applications, and advises members about available insurance protection. The position typically involves approximately 40 hours per week. Associates must be available during branch operating-hour windows from Monday through Saturday, and are scheduled to work at least two Saturdays per month. Specific shifts depend on branch operating hours.

Requirements

High school diploma or GED.
Current or previous bank or credit union experience.
Experience opening new personal accounts and processing consumer loans.
Advanced-account experience, including HSA, IRA, and business accounts.
Experience processing loans and counseling members.
Advanced sales and cross-selling experience.
Reliable transportation and ability to travel to other locations as needed.
Availability for scheduled hours between 7:30 a.m. and 5:30 p.m. Monday through Thursday, 7:30 a.m. and 6:30 p.m. Friday, and 8:30 a.m. and 1:30 p.m. Saturday.
Work at least two Saturdays per month.

Responsibilities

Empathize with members and provide solutions that make it easy to acquire and effectively use NASA FCU products and services.
Identify member needs and recommend products that meet those needs and support financial security.
Respond to inquiries about account operation, savings and loan interest rates, account discrepancies, credit, debit and ATM cards, and loan applications.
Process financial transactions, including deposits, withdrawals, fund transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, wire transfers, and stop-payment setup and changes.
Handle complex member situations, including deceased-member matters, guardianships, and representative-payee accounts.
Process consumer loan applications, collect documentation, and arrange disbursements.
Advise members about available insurance protection, including life, disability, and gap insurance.
Support Call Center phone and email queues.
Perform assignments at other branches or departments, including the Call Center, and support other Credit Union areas as business needs require.

Benefits

Comprehensive healthcare coverage, with insurance coverage beginning the first day of the month following 30 days after hire.
Health insurance, with a choice of two nationwide PPO plans; the high-deductible plan has a 100% employer contribution toward premiums and is HSA- and FSA-compatible, while the low-deductible plan has an employer premium contribution and is FSA-compatible.
Dental insurance with an employer premium contribution.
Vision insurance with an employer premium contribution.
Long-term disability insurance.
Flexible Spending Accounts for medical and dependent care.
Health Savings Account.
Voluntary supplemental life insurance and voluntary dependent life insurance.
Voluntary short-term disability insurance.
401(k) with employer match up to 6% and immediate 100% vesting.
Gain-sharing bonus, subject to eligibility rules.
Life insurance and AD&D.
Vacation leave.
Sick and safe leave.
11 paid holidays.
Education assistance.
Employee referral bonus.
Credit Union membership eligibility.
Employee Assistance Program.
Identity theft protection; additional fee to add family members.
Pet health insurance.
Employee discount program.