Branch Banker - No Banking Experience Required

Woodforest National Bank•South Bend, IN

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador and deliver the Woodforest Experience. You will build and grow retail customer relationships through exceptional service, proactive marketing of products and services, and consistent operational excellence. This role suits individuals who enjoy helping others, thrive in a retail sales environment, and demonstrate Woodforest’s Core Values of Ownership, Service, Community, and Integrity in customer and team interactions. The role includes identifying customer needs and recommending banking solutions; achieving sales goals through conversations, referrals, and outreach; resolving customer concerns; processing transactions and opening accounts accurately; explaining banking products and digital tools; supporting branch marketing and community activities; safeguarding confidential information; and performing branch servicing duties. The employee may also support nearby branches within approximately 45 miles as business needs require. This is a full-time, nonsupervisory position. A high school diploma or equivalent is required. Prior in-store retail banking experience is preferred but not required.

Requirements

Minimum of 2 years of relevant retail sales and/or customer service experience.
High school diploma or equivalent.
Strong communication, organizational, and problem-solving skills.
Ability to work flexible or extended hours based on retail branch needs.
Ability to seek business outside the branch and meet sales goals.
Openness to coaching and feedback.
Ability to maintain confidentiality and follow directions, policies, procedures, and guidelines.
Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior in-store retail banking experience.

Responsibilities

Identify customer needs and recommend appropriate banking solutions.
Achieve individual sales goals through proactive customer conversations, referrals, and marketing outreach inside and outside the branch.
Resolve customer inquiries and concerns at the first point of contact, involving internal partners as needed.
Process transactions and open accounts accurately while adhering to bank policies, procedures, and regulatory requirements.
Deliver welcoming, personalized service and explain banking products, services, and digital solutions clearly.
Support customers in using digital banking tools and platforms.
Build relationships with customers, retail partners, and community members as a representative of Woodforest.
Participate in local marketing, community outreach, events, and in-store promotions.
Protect customer confidentiality and follow bank policies, security protocols, and regulatory guidelines.
Perform teller transactions, cash handling, balancing, cash ordering, vault activities, audits, ATM servicing, and workspace upkeep.
Open and maintain deposit accounts and consumer loan products in accordance with compliance standards.
Follow branch security procedures and help protect the bank, customers, and team members.
Support additional retail branch duties and business needs as assigned.
Support nearby branches within approximately 45 miles when business needs require.