Branch Banker - No Weekends

First National Bank of America • Grand Rapids, MI

3d • Onsite

About The Position

First National Bank of America is seeking a courteous and tactful Branch Banker to support its physical and online branches from the Grand Rapids branch. The role combines accuracy and follow-through with excellent customer service. The banker works with customers to understand their financial goals, build relationships, and coordinate with internal teams and partners through phone, email, in-person, and messaging channels.

Requirements

• Strong understanding of financial products and services.
• Excellent customer service skills and the ability to communicate clearly and professionally.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Comfort using technology and quickly learning new banking systems.
• Ability to work effectively independently and as part of a team.
• Strong multitasking skills in a fast-paced, customer-focused environment.

Responsibilities

• Engage customers in full financial conversations and recommend solutions based on their needs.
• Acquire and deepen the branch customer base through proactive service and sales activities.
• Help customers navigate and use online banking services, including account access and setup.
• Contribute to branch deposit goals by leveraging lobby traffic, deepening customer interactions, and making outbound calls to set appointments.
• Respond to incoming customer calls with prompt, courteous service, including scheduling appointments for full financial reviews.
• Adhere to applicable regulations and established bank procedures.

Benefits

• Medical insurance with multiple plan options, including HSA and traditional plans; premiums as low as $0.00.
• Dental insurance; premiums as low as $0.00.
• Vision insurance with a low-premium plan.
• Discounted childcare.
• Pet insurance.
• Paid time off (PTO).
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed