BDC Representative (No Experience Required)

Norm Reeves Honda West Covina • West Covina, CA

2d • Onsite

About The Position

The BDC Automotive Sales Representative is a key point of contact for the sales department’s guests and helps create a positive customer experience. The role handles incoming calls, follows up with unsold customers over time, contacts current customers to support retention and satisfaction, and records customer sources for marketing efforts. The position is on site in West Covina, California, is full time, and pays $18.00 per hour plus uncapped bonuses. Availability is required for any shift between 7:00 AM and 6:00 PM. No experience is required, though the posting notes that prior customer service or general sales experience can be relevant.

Requirements

• Availability to work any shift between 7:00 AM and 6:00 PM.
• Valid driver’s license and acceptable driving record.
• Outgoing, customer-service-oriented approach and ability to work as a team player.

Nice To Haves

• Previous experience in a BDC position is preferred.
• Customer service or general sales background, such as electronics, appliances, real estate, B2B, or marketing.

Responsibilities

• Communicate effectively with internet customers and prospects using their preferred communication method.
• Manage internet sales leads, respond to inquiries promptly, and answer questions about available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Schedule appointments with interested buyers for vehicle test drives and delivery.
• Handle incoming calls and conduct long-term follow-up with unsold customers.
• Reach out to current customers to support retention and ensure satisfaction with their ownership experience.
• Accurately obtain and log customer sources for marketing efforts.
• Contribute to a positive work environment and continuous team improvement.

Benefits

• Free training and advancement opportunities.
• Tuition reimbursement up to $2,000 within 12 months.
• Medical, dental, and vision plans.
• Complimentary group life insurance.
• Employee referral bonus program.
• Discounts on sales, service, and parts at Norm Reeves locations.
• 401(k) matching: 25% match on the employee’s $4,000 contribution.
• Paid time off and holidays, including six holidays per year.
• Section 125 cafeteria plan and flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed