Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD

NASA Federal Credit Union • Upper Marlboro, MD

11d • Onsite

About The Position

NASA Federal Credit Union is hiring a Branch Member Service Associate III to deliver exceptional customer service in its branches while promoting and selling credit union products and services. The role requires current or previous banking experience, including experience opening new personal accounts and processing consumer loans. It is a tiered position with formal training modules and opportunities for career advancement as employees learn and apply new skills.

The associate helps members acquire and use products and services, identifies their needs and offers relevant financial solutions, responds to account and product inquiries, and processes financial transactions and consumer loan applications. The role may require travel to other locations, temporary assignment to other branches or departments such as the Call Center, and support for phone and email queues. Reliable transportation is required.

The typical work week is approximately 40 hours. Associates must be available during branch scheduling windows from 7:30 a.m. to 5:30 p.m. Monday through Thursday, 7:30 a.m. to 6:30 p.m. Friday, and 8:30 a.m. to 1:30 p.m. Saturday. All MSAs are scheduled to work at least two Saturdays per month; specific shifts depend on branch operating hours.

Requirements

• High school diploma or GED.
• Current or previous bank or credit union experience.
• Experience opening new personal accounts and processing consumer loans.
• Advanced experience with accounts such as HSA, IRA, and business accounts.
• Experience with broad and advanced financial products, including life and disability insurance and gap insurance.
• Loan processing and counseling experience.
• Advanced sales and cross-selling experience.
• Reliable transportation for travel to other locations as needed.
• Availability to work at least two Saturdays per month and within the stated scheduling windows.

Responsibilities

• Empathize with members and provide solutions that make it easy to acquire and effectively use NASA FCU products and services.
• Identify member needs and recommend products that meet those needs and support members’ financial security.
• Respond to inquiries about account operations, savings and loan interest rates, account discrepancies, credit, debit and ATM cards, and loan applications.
• Process financial transactions, including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposits, wire transfers, and stop-payment setup or changes.
• Handle complex member situations, including deceased-member accounts, guardianships, and representative-payee accounts.
• Process consumer loan applications, collect documents, and arrange disbursements.
• Advise members about available insurance protection, including life, disability, and gap insurance.
• Support Call Center phone and email queues and perform duties supporting other credit union areas as assigned.
• Travel to other locations and accept temporary assignments to other branches or departments as business needs require.

Benefits

• Comprehensive healthcare, including employer-paid health insurance options.
• Dental insurance.
• Vision insurance.
• Long-term disability insurance.
• Flexible Spending Medical Account (FSA).
• Flexible Spending Dependent Care Account.
• Health Savings Account (HSA).
• Voluntary supplemental life insurance and dependent life insurance.
• Voluntary short-term disability insurance.
• 401(k) with employer match up to 6% and immediate 100% vesting.
• Gain Sharing Bonus, subject to eligibility rules.
• Life insurance/AD&D.
• Vacation leave.
• Sick and Safe Leave.
• 11 paid holidays.
• Education assistance.
• Employee referral bonus.
• Employee Assistance Program.
• Identity theft protection.
• Pet health insurance.
• Employee discount program.
• Credit union membership eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED