Branch Member Service Associate (Banking Experience Required) - Goddard Space Flight Center, Greenbelt, MD

NASA Federal Credit Union•Greenbelt, MD

2d•$23 - $28•Onsite

About The Position

NASA Federal Credit Union is hiring a tiered Branch Member Service Associate to provide exceptional customer service in its branches while promoting and selling credit union products and services. The role emphasizes helping members find suitable financial solutions and includes formal training modules that support career advancement as employees learn and demonstrate new skills. Applicants must have current or previous banking experience and experience opening new personal accounts. The position requires reliable transportation and travel to other locations as needed. The typical work week is approximately 40 hours. Associates must be available during branch operating windows: 7:30 a.m.–5:30 p.m. Monday through Thursday, 7:30 a.m.–6:30 p.m. Friday, and 8:30 a.m.–1:30 p.m. Saturday. All associates are scheduled to work at least two Saturdays per month, including those assigned to branches without Saturday hours. Specific shifts depend on branch operating hours. New-hire training takes place at the Corporate Office in Upper Marlboro, Maryland, Monday through Friday, 8:00 a.m.–5:00 p.m., for approximately four weeks. The posting lists pay ranges of $23–$24.50 for Member Service Associate II and $26–$27.50 for Member Service Associate III. The role offers a benefits package that includes healthcare, retirement savings, paid leave, and other programs, subject to eligibility and plan terms.

Requirements

Current or previous banking experience and experience opening new personal accounts.
Proven customer service skills, strong verbal communication, and a desire to help others.
Reliable transportation and ability to travel to other locations as needed.
High school diploma or GED.
For Member Service Associate II: Bank or credit union experience, including at least six months opening personal accounts such as savings, checking, CDs, and money market accounts.
For Member Service Associate II: Experience with specialty accounts such as trusts, powers of attorney, custodial accounts, guardianship accounts, estate accounts, and foreign accounts.
For Member Service Associate II: Sales and cross-selling experience.
For Member Service Associate III: Bank or credit union experience with broad and advanced financial products, including life and disability insurance and gap insurance.
For Member Service Associate III: Advanced account experience, including HSA, IRA, and business accounts; loan processing; and counseling experience.
For Member Service Associate III: Advanced sales and cross-selling experience.
Availability to work at least two Saturdays per month and during the stated branch operating windows.
Ability to attend approximately four weeks of required new-hire training at the Corporate Office in Upper Marlboro, Maryland.

Responsibilities

Empathize with members and provide solutions that make it easy for them to acquire and effectively use NASA FCU products and services.
Identify member needs and recommend products that meet those needs and support members’ financial security.
Respond to member inquiries about account operations, savings and loan interest rates, account discrepancies, credit, debit and ATM cards, and loan applications.
Process financial transactions, including deposits, withdrawals, fund transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposits, wire transfers, and stop-payment setup and changes.
Handle complex member situations, including deceased-member accounts, guardianships, and representative payee accounts.
Process consumer loan applications, collect documents, and arrange disbursements.
Advise members about available insurance protection, including life, disability, and gap insurance.
Support business needs through temporary assignments to other branches or departments, including the Call Center.
Perform duties supporting other areas of the Credit Union as assigned.
Support Call Center phone and email queues.

Benefits

Comprehensive healthcare, including a choice of two nationwide PPO plans.
Employer contribution toward health insurance premiums, with 100% premium contribution for the high-deductible plan and a generous contribution for the low-deductible plan.
Dental insurance with an employer contribution toward premiums.
Vision insurance with an employer contribution toward premiums.
Long-term disability insurance.
Flexible Spending Accounts for medical and dependent care expenses.
Health Savings Account.
Voluntary supplemental life insurance and dependent life insurance.
Voluntary short-term disability insurance.
401(k) with employer match up to 6% and immediate 100% vesting.
Gain-sharing bonus, subject to eligibility rules.
Life insurance and AD&D.
Vacation leave.
Sick and Safe Leave.
11 paid holidays.
Education assistance.
Employee referral bonus.
Employee Assistance Program.
Identity theft protection, with an additional fee to add family members.
Pet health insurance.
Employee discount program.
Credit union membership eligibility.