Member Care Representative (Part-Time, Hybrid- Greenbelt, MD)

Educational Systems Federal Credit Union • Greenbelt, MD

5d • $19 - $24 • Hybrid

About The Position

Educational Systems FCU is seeking an energetic, self-motivated professional with a positive attitude and excellent interpersonal and communication skills to join its fast-paced, high-call-volume Contact Center. The Member Care Representative supports the member experience by providing a variety of service functions and identifying financial solutions that meet members’ specific needs. The representative provides prompt, courteous assistance by phone, chat, email, and other communication channels to answer questions and resolve issues.

This is a part-time role requiring 20 hours per week on a variable schedule. Available hours are between 8 a.m. and 6:05 p.m. EST Monday through Friday and 8 a.m. to 2:05 p.m. EST on Saturdays.

Requirements

• High school diploma or equivalent (GED).
• At least one year of experience working in a financial institution.
• Experience selling and cross-selling products or services.
• Excellent member service skills, including strong verbal and written communication.
• Ability to demonstrate patience and professionalism when dealing with members.
• Ability to work in a fast-paced environment and use available resources to help members.
• Functional knowledge of Microsoft Office products.
• Ability to perform routine mathematical calculations.
• Ability to function in a call center environment and use standard office equipment, including a computer, 10-key calculator, fax, copier, and telephone.

Nice To Haves

• Previous contact center experience.

Responsibilities

• Engage with members to understand their individual needs and offer financial products, services, or resources.
• Listen to members, identify their needs, and provide solutions quickly and professionally.
• Handle a high volume of customer interactions while maintaining a positive, helpful attitude.
• Navigate multiple systems and applications while keeping conversations engaging and efficient.
• Turn challenging member situations into positive experiences.
• Work collaboratively as part of a supportive team.
• Assist members by phone, chat, email, and other communication channels; answer questions and resolve issues.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED