Branch Member Advocate – Banking & Customer Service - Renton, WA
About The Position
Qualstar Credit Union is hiring an entry-level Branch Member Advocate for its Renton branch. The role is suited to someone who enjoys working with people, is eager to learn, and wants to build a career in financial services. Prior banking experience is not required; training and support are provided. The advocate is one of the first people members meet at the branch. They assist with everyday transactions, account questions, service requests, and digital banking needs, delivering friendly, accurate, personalized service. As they learn about Qualstar's products and services, they help members understand available options and identify solutions that fit their needs, including appropriate product recommendations. Through hands-on training and coaching, the advocate learns to handle cash and transactions, manage and balance a teller drawer, assist with digital banking, and use the systems and resources needed to serve members. Qualstar is a not-for-profit credit union serving more than 60,000 members across the Puget Sound, with approximately 120 employees across four branches.
Requirements
- Willingness to learn and ask thoughtful questions.
- Pride in providing great customer service.
- Enjoyment of connecting with people.
- Customer service and cash-handling experience.
- Comfort working with numbers.
- Ability to stay organized and attentive to detail in a fast-paced environment.
Responsibilities
- Assist members with everyday transactions, account questions, service requests, and digital banking needs.
- Provide friendly, accurate, and personalized service to branch members.
- Learn Qualstar's products and services and help members understand available options.
- Ask thoughtful questions and identify solutions based on members' individual needs.
- Recognize opportunities to help members save money or simplify their finances and make appropriate product recommendations.
- Handle cash and transactions, manage and balance a teller drawer, and assist with digital banking services.
- Learn to navigate the systems and resources used to serve members.
Benefits
- Opportunity to earn additional incentive pay, averaging $100 per month.
- Opportunities for advancement based on development and performance.
- Paid training, coaching, and hands-on experience.
- Set, dependable hours with no Saturday shifts.
- Vacation and sick leave, including 11 paid federal holidays.
- 401(k) with employer match.
- Medical, dental, vision, life, long-term disability, and AD&D insurance.
- Employee Assistance Program (EAP).
- Employee loan discounts and financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
