Customer Service Advocate
About The Position
The Customer Service Advocate (CSA) is a detail-oriented problem solver who creates an excellent customer experience within the Child Care Services office. The role models positive interactions with staff and customers while determining child care attendance and resolving issues. The CSA works with diverse cultures and communicates with confidence and tactfulness. The role includes data tracking, reporting, and verification of eligibility for child care attendance and benefits. Success measures include customer satisfaction, retention, and data integrity. Bilingual English and Spanish skills are preferred.
Requirements
- Associate degree or equivalent experience.
- Detail-oriented problem-solving skills.
- Expertise in data tracking, reporting, and verifying eligibility for child care attendance and benefits.
- Ability to verify records and perform mathematical calculations based on documentation presented.
- Ability to communicate with confidence and tactfulness and provide professional, respectful customer service.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Take immediate action to address and resolve customer and provider complaints.
- Establish rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
- Answer customer contact requests as directed and receive and input customer details into the correct databases.
- Determine customer eligibility when necessary by verifying records and performing mathematical calculations based on documentation presented.
- Enter data into databases as directed, including the Financial Aid Communication System (FACS).
- Work with Management to implement procedures that positively affect customer satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
