Customer Service Advocate

A Family of Brands•Bensalem, PA

1d•Onsite

About The Position

Great Day Improvements, LLC is hiring a full-time, in-office Customer Service Advocate for Patio Enclosures. The role serves as a connection between the company and its customers, guiding them through each stage of their projects, answering questions, providing assistance, and helping deliver an outstanding customer experience. The advocate may also learn multiple office roles and provide support and coverage when team members are out on PTO. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with pay of up to $17 per hour.

Requirements

At least two years of experience in customer/client services, a call center, a help desk, or another applicable service-related industry.
Good problem-solving skills.
Competence using technology and the ability to function proficiently in the company’s IT systems.
Strong organizational skills and the ability to think on your feet.
Proactive approach to managing customer interactions and expectations.
Good business sense and judgment.
Friendly, professional communication skills.
Team-oriented attitude and willingness to learn.

Nice To Haves

Experience with Excel.

Responsibilities

Guide customers through every stage of their project.
Answer customer questions and provide assistance.
Help ensure customers receive an outstanding experience.
Learn multiple office roles and provide support and coverage when team members are out on PTO.
Manage customer interactions and expectations proactively.
Work within the organization to provide win-win solutions for customers.