Branch Member Advocate – Banking & Customer Service - Federal Way, WA
About The Position
Qualstar Credit Union is hiring an entry-level Branch Member Advocate for its Federal Way branch. The role is suited to someone who enjoys working with people, is eager to learn, and wants to build a career in financial services. Prior banking experience is not required; training and support are provided. As one of the first people members encounter at the branch, the advocate assists with everyday transactions, account questions, service requests, and digital banking needs, providing friendly, accurate, personalized service. The role also involves learning about the credit union’s products and services, helping members understand available options, and identifying solutions suited to their needs. Through hands-on training and coaching, the advocate develops skills in cash handling, transactions, teller-drawer management and balancing, digital banking support, and branch systems. Qualstar is a not-for-profit credit union serving more than 60,000 members across the Puget Sound. It is headquartered in Bothell, Washington, has approximately 120 employees across four branches, and typically has close-knit teams of about five employees at each branch.
Requirements
- Willingness to learn and ask thoughtful questions.
- Pride in providing great service and enjoyment of connecting with people.
- Customer service and cash-handling experience.
- Comfort working with numbers.
- Ability to stay organized and attentive to detail in a fast-paced environment.
Responsibilities
- Assist members with everyday transactions, account questions, service requests, and digital banking needs.
- Provide friendly, accurate, and personalized member service.
- Help members understand the credit union’s products and services and identify options based on their individual needs.
- Ask thoughtful questions, recognize opportunities to help members save money or simplify their finances, and make appropriate product recommendations.
- Handle cash and transactions, manage and balance a teller drawer, and assist with digital banking services.
- Navigate branch systems and resources to serve members.
Benefits
- Opportunity to earn additional incentive pay, averaging $100 per month.
- Career advancement opportunities based on development and performance.
- Paid training, coaching, and hands-on experience.
- Set, dependable hours with no Saturday shifts.
- Vacation and sick leave, including 11 paid federal holidays.
- 401(k) with employer match.
- Medical, dental, vision, life, long-term disability, and AD&D insurance.
- Employee Assistance Program (EAP).
- Employee loan discounts and financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
