Branch Member Advocate – Banking & Customer Service - Federal Way, WA
About The Position
Qualstar Credit Union is seeking an enthusiastic, entry-level Branch Member Advocate for its Federal Way branch. This role is suited to someone who enjoys working with people, is eager to learn, and wants to build a career in financial services. No prior banking experience is required; training and support are provided. The position is part of a close-knit branch team at a not-for-profit credit union serving more than 60,000 members across the Puget Sound. The advocate helps members with everyday transactions, account questions, service requests, and digital banking needs, while offering friendly, accurate, and personalized service. As they learn the credit union’s products and services, they help members understand available options and identify solutions for their needs. Through hands-on training and coaching, the advocate develops skills in cash handling, transaction processing, balancing a teller drawer, digital banking assistance, and using systems and resources to serve members.
Requirements
- Willingness to learn and ask thoughtful questions.
- Take pride in providing great service and enjoy connecting with people.
- Customer service and cash-handling experience.
- Comfort working with numbers.
- Ability to stay organized and attentive to detail in a fast-paced environment.
Responsibilities
- Assist members with everyday transactions, account questions, service requests, and digital banking needs.
- Provide friendly, accurate, and personalized member service.
- Help members understand available products and services and identify solutions suited to their individual needs.
- Ask thoughtful questions, recognize opportunities to help members save money or simplify their finances, and make appropriate product recommendations.
- Handle cash and transactions, manage and balance a teller drawer, and assist with digital banking services.
- Navigate the systems and resources used to serve members.
Benefits
- Opportunity to earn additional incentive pay, averaging $100 per month.
- Career advancement opportunities based on development and performance.
- Paid training, coaching, and hands-on experience.
- Set, dependable hours with no Saturday shifts.
- Vacation and sick leave, including 11 paid federal holidays.
- 401(k) with employer match.
- Medical, dental, vision, life, long-term disability, and AD&D insurance.
- Employee Assistance Program (EAP).
- Employee loan discounts and financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
