Branch Manager

Regional Finance (Regional Management Corp.)•Chattanooga, TN

2d•Onsite

About The Position

The Branch Manager is responsible for the overall performance of a Regional Finance branch. The role leads team members, manages the branch profit and loss, drives new loan growth, manages the current loan portfolio, conducts marketing, maintains existing business partnerships, and develops new strategic business partners. The Branch Manager performs in accordance with the company’s mission, vision, and shared values. This position combines branch leadership and customer-facing consumer finance work. It includes managing branch operations and staff, providing loan solutions to customers, overseeing credit and collections activity, maintaining business relationships, and completing administrative and financial controls. The position works in an office providing consumer loan products in person and over the phone, with occasional driving in the employee’s personal vehicle. The Branch Manager typically works more than 40 hours per week, Monday through Friday, with some Saturdays and overtime required. The role is exempt from federal overtime pay.

Requirements

High school diploma or equivalent.
Two years of management experience or completion of the required Management Trainee program.
Valid driver’s license and access to a dependable automobile with liability insurance coverage.
Must pass drug screening and criminal and credit background checks.
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Ability to relate well to a broad spectrum of people, including external customers, branch colleagues, and corporate coworkers.
Ability to thrive in a pay-for-performance atmosphere and multitask.
High degree of integrity and confidence.
Sales mentality and adaptability to a changing environment.
Problem-solving skills, ability to empower others, and emotional intelligence.
Conflict management skills.

Nice To Haves

One or more years of consumer finance experience.
College degree.
Willingness to relocate for career advancement.

Responsibilities

Lead and inspire team members to perform to their full potential and drive branch profitability.
Exercise independent judgment in decisions affecting employees and branch work within company policies and District Supervisor oversight.
Serve as a subject matter expert on personal loan products and present loan solutions to current and potential customers.
Maintain branch operational solvency by controlling assets, extending credit appropriately, and following up with and counseling past-due customers.
Build customer relationships by delivering exceptional service.
Assign duties, review employees’ work for accuracy, neatness, and timeliness, and maintain efficiency through training and correction of errors.
Train and develop employees on branch operations, company policies and procedures, and laws governing consumer finance.
Work with Recruiting and District Supervisors to address staffing needs.
Cultivate relationships with local retail businesses and partner with Account Managers to maintain existing relationships, address complaints, and train business partners on company policies and procedures.
Approve and close loans as necessary.
Work with past-due customers to develop resolution plans.
Delegate daily collection activity and follow up to ensure completion.
Process insurance claims and maintain appropriate claims records and reports.
Contact past-due customers by telephone and send collection materials as needed.
Accept and post payments.
Process and review loan documentation.
Answer the telephone as needed.
Complete month-end reporting.
Approve branch expenses, sign checks for branch expenses, loans, and money remittances, and approve supply requisitions.
Verify cash by balancing cash drawers and maintaining cash-count records.
Perform other duties as assigned by leadership.